EMMANUEL MUSAU MUTISO

Evaluated loan applications and conducted comprehensive client credit assessments, facilitating timely lending decisions to drive significant portfolio growth.

Built and maintained strong client relationships, proactively promoting financial products and services to expand market penetration and client base.

Managed diverse loan portfolios, meticulously monitoring repayments and ensuring strict compliance with all regulatory and company policies.

Utilized digital systems for accurate data entry, validation, reporting, and comprehensive customer relationship management, enhancing operational efficiency.

Provided excellent customer support, adeptly resolving loan-related inquiries and actively assisting in recovery processes to maintain portfolio health.

Installed, configured, and maintained critical computer systems, ensuring optimal performance and reliability for government operations.

Troubleshot and resolved system and network problems, diagnosing hardware/software faults and replacing components to minimize downtime and ensure continuity.

Provided comprehensive email support, including setting up new user accounts, profiles, and updating email signatures, enhancing user productivity and communication.

Proactively assisted in backup and recovery operations, maintaining and monitoring backup equipment and data integrity to safeguard critical information.

Liaised effectively with ICT officers to manage and track ICT inventory, ensuring accurate asset management and optimal resource allocation.

Delivered essential user support, resolving technical issues efficiently and ensuring smooth daily operations for staff.

Managed network infrastructure, including troubleshooting, cable termination, and trunking, to maintain robust and reliable connectivity.